Shopping
Which shipping methods are available?
Swiss Post, Priority A, Economy B or Swiss Express
Do you also ship abroad?
Currently orders and shipments are only for Switzerland.
Do I have to register with the MARNIN online shop to place an order?
Registration is not compulsory. You can place your order using an account or as a guest.
What kind of information is visible to me when I access my personal account?
Your personal account allows you to view and change your billing and shipping address at any time. You can also view your order history in the online shop. You can also view your order history in the online shop.
What should I do if I forget my password?
If you search in the login area for your account on our website, you will see the link “Forgot your password? This way you can request new access data.
Payment
Which payment methods are accepted?
Payment method:
credit card, Mastercard, Visa, Postfinance, e-finance.
Is the payment process in the MARNIN online shop safe?
All data is transmitted using a secure, encrypted SSL connection. The Extended Validation SSL Certificate we use complies with the latest standards and has been issued by the international industry consortium CA/Browser Forum. Payment is made directly from Postfinance.
Order and returns
Right of replacement
If you are the consumer (i.e. a person placing an order for a purpose that is neither commercial nor for an independent professional activity) and use telecommunications (e.g. telephone, e-mail, online, etc.) to order products, you have the right to withdraw from the contract within 3 days without giving any reason. The withdrawal period is 3 days from the day in which you or a person authorised by you (who is not a freight forwarder) has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Pasticceria MARNIN, Piazza San Antonio, 6600 Locarno , Fax: 091 751 71 02, Email: customers@marnin.ch) of your withdrawal decision by sending us a clear statement (e.g. in a letter sent by post, fax or email).
The timely sending of the cancellation before the expiry of the withdrawal deadline is sufficient to meet the deadline.
Effects of cancellation
In the event of termination of this contract, we must return all payments received by you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the favourable standard delivery method offered by us) immediately and at the latest within 14 days from the day we received your termination of the contract. We will carry out the transfer to the account notified by you. Under no circumstances will you receive compensation for such return. We may refuse to return payment until we have received the goods back or until you have provided proof that you have returned the goods.
You are requested to send or deliver the goods to us immediately or at the latest within 3 days of receipt of the goods. The direct costs of returning the goods shall be borne by the customer.
Any loss of value of the goods shall only be compensated for if such loss of value is due to handling that is not necessary to check the quality, characteristics and functionality of the goods.