Privacy policy

This Privacy Policy describes how Marnin SA (hereinafter “we” or “Marnin”) collects, uses, and protects the personal data of visitors and customers who use the marnin.ch website, in accordance with the Swiss Federal Data Protection Act (FADP) and its related ordinances.

1. Data Controller

Pasticceria MARNIN SA
Via Valmarella 2
6600 Locarno
info@marnin.ch

2. Types of data collected

When browsing and using our online shop, we collect the following categories of data:

2.1 Data provided voluntarily

  • Contact details (name, surname, address, e-mail, phone number)
  • Data required to process the order (shipping address, billing address)
  • Newsletter subscription preferences
  • Data transmitted through customer support requests

2.2 Data collected automatically

  • Technical device information (IP address*, browser type, operating system)
  • Usage and navigation data (pages visited, time spent on the site, interactions)

*The IP address collected by Google Analytics is anonymized (IP anonymization enabled).

3. Purpose of processing

We use the collected data for:

  • Managing and fulfilling orders
  • Processing payments
  • Communications regarding orders or customer support
  • Improving the user experience and optimizing the website
  • Statistical analysis through Google Analytics 4
  • Sending newsletters, only with explicit consent

We do not engage in profiling, nor do we use the data for purposes other than those stated.

4. Third-party services

4.1 Google Analytics 4 (GA4)

Our website uses Google Analytics 4 for statistical analysis of site usage.

  • Processing is based on our legitimate interest in improving the website.
  • IP addresses are anonymized.
  • We do not use Google advertising features.

Google may process data in the United States. However, IP anonymization and our configuration significantly reduce the possibility of identifying users.

More information

4.2 Payments via PostFinance Checkout

To process payments, we use the PostFinance Checkout service. Only the data necessary for carrying out the payment (amount, currency, card or account data) is transmitted. No payment data is stored on our servers.

4.3 Campaign Monitor (newsletter)

If the user consents to receiving our newsletter, their e-mail address is transmitted to Campaign Monitor, our service provider for sending commercial communications.

  • Only the e-mail address is transmitted, no other personal data.
  • The user may unsubscribe at any time via the link included in each newsletter.

More information

5. Data retention

We retain personal data only for as long as necessary for the purposes listed:

  • Order data: to comply with legal obligations (generally 10 years)
  • Newsletter data: until consent is withdrawn

6. Data disclosure

We do not sell or share personal data with third parties, except:

  • when necessary to fulfil the contract (e.g., couriers, PostFinance)
  • when the user has given consent (newsletter)
  • when required by law

7. User rights (under FADP)

Users may at any time:

  • request information about the personal data processed
  • request correction or deletion of their data
  • object to processing for legitimate reasons
  • withdraw consent (e.g., newsletter)

To exercise these rights: info@marnin.ch

8. Security measures

We implement technical and organizational measures to protect data against loss, unauthorized access, misuse, or unauthorized disclosure.

9. Changes to this policy

This policy may be updated in the event of legislative or technical changes. The most recent version will always be available on this page.

10. Contact

For any questions regarding data protection:
info@marnin.ch